Templates
Note
This feature is only available to users with a TemplateAdmin role.
The Desk Booking service uses configurable templates which can be managed and maintained by a user with the TemplateAdmin role.
For further information about updating and making changes to Email templates please see Template Administration
Email Templates
The following automated email templates are currently configured for the Desk Booking service.
| Template Name | Description |
|---|---|
| DeskBookingConfirmation | Upon making a booking, is issued to the email address supplied in booking details |
| DeskBookingCancellation | Upon cancelling a booking, is issued to the email address supplied in booking details |
Email template placeholders
The following placeholders are available to use in email templates
| Placeholder | Description |
|---|---|
| {bookingRef} | Will be replaced with a Booking ID generated by the system |
| {buildingName} | Will be replaced with the Building Name selected on booking |
| {bookings} | Will be replaced with the details of the booking; these include the Floor, Desk ID, Day, Date and Time of the booking |
| {tellUsLinkName} | System adds this merge field to the template when the static data setting Enable Tell Us is enabled. This will then be replaced with link text configured in Email Link Name & url configured in Feedback Link. |
Example confirmation email
The following example email shows merge fields replaced with booking data:
